Terms and Conditions

1. General Issues

a. These Booking Terms and Conditions apply to the booking of the Jump Warehouse Experience (the ‘Activities”) and any ancillary products at the location set out in Jump Warehouse’s booking confirmation.
b. These Booking Terms and Conditions contain important information concerning participation by you and members of your party and, accordingly, you acknowledge and agree that you shall ensure that all members of your party are aware of and accept these Booking Terms and Conditions.
c. No variation to these Booking Terms and Conditions shall be binding unless agreed in writing by Jump Warehouse.
d. Any typographical clerical or other error or omission in any booking confirmation or other documentation issued by Jump Warehouse (including any electronic documentation) shall be subject to correction without any liability on the part of Jump Warehouse.
e. Jump Warehouse reserves the right to make changes to the Activities whether to conform with any applicable safety or other statutory requirements or otherwise.

2. Booking Confirmation

a. No booking shall be deemed to have been accepted unless accepted in writing by Jump Warehouse (which shall include Jump Warehouse’s email confirmation of booking).
b. These Booking Terms and Conditions incorporate Jump Warehouse’s Privacy Policy, and Risk Acknowledgement and Disclaimer. You and each member of your party will be required to sign the Risk Acknowledgement and Waiver before being allowed to undertake the Activities.

c. You must advise Jump Warehouse’s as soon as possible of any mistake in Jump Warehouse’s booking confirmation. Jump Warehouse shall use its reasonable endeavours to ensure that you and your party’s participation commences at the time booked and it shall be the responsibility of each participant to ensure that they arrive in sufficient time. Late arrivals may not be permitted to undertake the Activities and no refunds or compensation will be payable in such circumstances.

3. Coupons

a. All coupons should only be used in accordance with the terms and conditions that they are published/informed of with. Using a coupon to get a discount on a session that the coupon is not intended to be used for will result in us not honouring the booking unless any difference in price is paid.

4. Safety

a. The Activities comprise a challenging trampoline activities and participation is not without risk as a fall could be fatal. All participants will receive a safety brief.
b. Jump Warehouse reserves the right to refuse admittance to the Activities or to remove a participant from the Activities should it deem it necessary to do so. This includes a participant who does not comply with the safety rules and advice and the safety system or who is deemed to be under the influence of alcohol or drugs.
c. After the safety briefing participants will not be directly supervised by an instructor.
d. All participants must be reasonably fit and healthy and must weigh less than 17 stone. If you have any concerns we advise that you visit the site at a time prior to your booking and speak to a member of the Jump Warehouse staff. Anyone who does not meet these requirements will not be allowed to undertake the Activities. It is your responsibility to ensure that all members of your party meet these requirements.
e. All participants are required to wear Jump Warehouse jump socks for grip and hygiene.
f. The Activities are physically demanding and require a degree of agility, strength and stamina. Participants are advised to jump within their ability – only the individual knows or understands their own limits and competencies. If you are unsure of whether you can complete a manoeuvre, you should not attempt it If participants have medical concerns they are advised to consult their doctor in advance. Participants will be required to certify that they do not suffer from any medical condition which would make it more likely that they would be involved in any incident which could result in injury to themselves or others. Due to the physical nature of the Activities Jump Warehouse recommends that pregnant women should not take part. Pregnant women who still wish to undertake the activities will be required to sign a disclaimer confirming that they are aware that there are risks to them and to their unborn child and that participation in the Activities is at their own risk. (see Risk Acknowledgement and Waiver).
g. Participants need to be able to see similar distances to those required to drive a car in order to be able to complete the activity and to supervise any under 16’s in their care. Consequently, short or long sighted participants must ensure that they wear contact lenses or prescribed glasses.
h. All participants are required to act responsibly and courteously at all times and to respect other participants. Jump Warehouse shall be entitled to prevent any person from undertaking or completing the Activities in the event it deems the behaviour of any participant unsuitable.
i. Participants must be dressed appropriately (see clause 4) andJump Warehouse reserves the right to refuse admittance to the Activities to any participant who is not appropriately dressed.
j. No refunds or compensation will be payable by Jump Warehouse in the event that any participant is not permitted to, or decides not to, undertake or complete the Activities for the reasons set out in this clause.

5. Clothing

a. It shall be the responsibility of all participants to ensure that they are dressed appropriately and Jump Warehouse advises participants to wear clothing appropriate for the activity and which they do not mind getting damaged. In particular the following restrictions shall apply:
i. Participants must wear Jump Warehouse grip socks for grip and hygiene
ii. Long hair must be tied back
iii. No belts, jewellery or other sharp items of clothing that may cause damage to yourself, the equipment or other participants.
b. Jump Warehouse will not be responsible for any damage to or loss of clothing or other personal items of persons resulting from participation in the Activities.

6. Cancellations

a. You shall be entitled to cancel your booking subject to Jump Warehouse receiving your request for cancellation at least 48 hours before the booked start time. Any requests for cancellation must be made by telephoning the booking line.
b. You shall be entitled to a Jump Voucher in the event of cancellation under this clause.
c. Jump Warehouse shall be entitled to cancel your booking at any time. In the event that Jump Warehouse decides to cancel your booking it shall use its reasonable endeavours to notify you as soon as possible. You shall be entitled to a full refund in the event of cancellation under this clause but no other compensation shall be payable.
d. In the event that it proves necessary to close the Activities for reasons beyond the control of Jump Warehouse and in circumstances where your party has commenced participation in the Activities, you shall not be entitled to any refund (in part or in whole). In such circumstances Jump Warehouse may, but shall not be obliged to, offer alternative dates or times at reduced rates.

7. Price and Payment

a. Subject to any terms agreed in writing between Jump Warehouse and you, our charges shall be calculated at our current rates and payment in full shall be due at the time of booking. The charges include the cost of purchasing the Activities. Payment may be made by debit or credit card either on line or by contacting the booking line. Jump Warehouse are responsible for website transactions. Credit card details are entered on a secure page, and transferred using SSL.

8. Refunds and Amendments

a. Jump Warehouse does not operate a refund policy. If sessions booked cannot be attended due to circumstances beyond your control, we are happy to rebook these at a suitable time and date for you to re-attend.
 Payments made by debit or credit card will be refunded to the same card or, if the card has subsequently expired, by cheque. Payments made by Gift Voucher will be refunded by the issuing of a replacement Gift Voucher to the same value.
c. Where multiple forms of payment are used, Jump Warehouse reserves the right to refund any monies due on a refund or amendment by credit or cheque.

9. Liabilities

a. Except as otherwise provided in these Booking Terms and Conditions Jump Warehouse shall not be responsible for the loss, or damage, of or to any property or to any person arising from the booking of or participation in the Activities.
b. Parking facilities are available at the site, and any vehicles are left at the owners’ risk and subject to any conditions and the payment of any fees as may be required by the provider of such facilities at the site location.
c. Except as otherwise provided in these Booking Terms and Conditions any liability of Jump Warehouse shall be limited to the refund of any charges paid to Jump Warehouse.
d. Nothing contained in these Booking Terms and Conditions is intended to nor shall limit the liability of Jump Warehouse in respect of death or personal injury caused by the negligence of Jump Warehouse or of its employees, agents or contractors.

10. Miscellaneous

a. If any of these terms are determined to be illegal invalid or otherwise unenforceable it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and continue to be binding and enforceable.
b. Nothing above shall confer on any third party any benefit or the right to enforce any of these Booking Terms and Conditions.
c. These Booking Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales and Jump Warehouse and you submit to the exclusive jurisdiction of the courts of England and Wales.
d. The park can operate CCTV at all times, and filming by Jump Warehouse GY staff or their associates can be taken for promotional purposes. If you do not wish to appear on any promotional footage, please advise the staff before you take part in a session.

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Important Message. Please read.

With effect from 21st February 2023, ALL customers will be required to submit a new waiver form, which will generate a new waiver number to use. This will be valid for 1 year, or until February 21st, 2024.

This is to allow Jump Warehouse to comply with GDPR rules of holding customer information for 1 year.

If you book with your old number, the process will have to be completed at reception on your arrival, including watching the Safety Video, which will eat impact your time enjoying the facilities.

We thank you in advance for your cooperation.